Account Deletion

You can delete your account and its data directly from within the app:

1. Open the HEARD app and go to your Profile.
2. Tap Settings, then Account.
3. Select “Delete Account” and confirm your choice.
4. Your account and associated personal data will be permanently deleted within 30 days.

Prefer email? You can also request account and data deletion by writing to support@ourheardcommunity.com from the email address associated with your account. We will verify your request and process it within 30 days.

If you only joined the pre-launch waitlist, email us at the address above and we will remove your details from our beta list.

When your account is deleted, we permanently remove:

• Your account and login credentials
• Your private username and profile details
• Your posts, comments, reactions, and messages
• Your check-ins, journal entries, and saved content
• Device and contact details you provided at signup (e.g., email)

In limited cases, some data may be retained after account deletion:

• Records we are legally required to keep (e.g., for fraud prevention, safety, or law-enforcement requests) — retained only as long as required by law.
• Anonymized or aggregated data that can no longer identify you — may be retained to understand overall usage.
• Backup copies — securely deleted within our routine backup cycle (no more than 90 days).

Retained data is never sold and is only kept for the minimum period necessary. Once retention obligations expire, the data is securely deleted.

Account deletion requests are completed within 30 days. Backup copies are purged within our routine backup cycle (no more than 90 days).

Questions about deleting your account or data? Email support@ourheardcommunity.com.